Real information in, invented information mixed in, one confident answer out. The interface never shows you how it got there.We built it to sound sure of everything. The best thing it can learn to say is “I’m not sure.”The latest argument my team and I are going back and forth on is whether we are being too honest with our users.One of the AI products we are building has a panel on the side shows you what it’s doing as you’re working through a problem. As you talk to the platform, the building blocks come together with, “Here’s what I heard you say,” “Here’s the thread I’m pulling,” “Here’s where this is headed.”What worries the folks who argue against it is that it’s too much for the user to absorb. It’s a fair argument. Nobody wants to watch the sausage get made, and real products bury the process on purpose, on the theory that an answer looks smarter when you can’t see where it...