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UX Collective

Nobody wants your AI app

The switchboard operator’s job was automated out of existence. The work it became, the invisible systems that now connect every call, is worth more than the job ever was. AI is about to do the same thing to the app.The people buying AI are blunt about the...

Topics: UX ResearchDesign Systems

Entities: Design SystemsChatGPTGoogle

UX Collective

AI: incidents by design

When safety is optional, and capability is urgent, incidents are not accidents. They are what we (consciously or not) designed and built for.AI makes headlines almost every day. And most days, they read like science fiction. Except they are not.Last year,...

Topics: UX Research

Entities: UX ResearchClaudeGoogleAnthropicOpenAI