A reviewer’s hand hovers over an approve button while the work it approves has already moved on without them. AI assisted.Agents now act before we ask and reach past what we authorized. A person in the loop isn’t enough if nobody owns the outcome. Here’s what to consider when designing for it.Agents used to wait for a prompt because everyone though that AI was only chat. Now they triage inboxes, update records, and send messages while we’re in another meeting. That’s the whole point of them, and it’s also where the trouble starts.Because of this, most agent teams hit the same questions:Should the agent act before the user asks?When the agent does more than anyone authorized, who is liable for the call?The standard answer is a confirm dialog. Add a human click, and the accountability problem is supposed to vanish. It moves instead, landing on whoever had the least information and the...