How to navigate opposing voices and lived tensions.By Julia Beard, Naman Mandhan, & Stacie SheldonAsking the Hardest Question First“What gives us the right to make the interventions and choices we are contemplating on behalf of others?” asks Erika Hall, cofounder of Mule Design. For UX professionals, it’s a question worth sitting with. We’re driven by empathy and a desire to solve problems, yet it’s not common practice for us to question our own authority. How often do we stop to ask the question Erika poses — especially when so much of our job involves putting solutions out into the world? In our effort to do good, we risk unintentionally causing harm. Do we recognize how much power and privilege come with that responsibility?In Part One of In/Tension Modeling as a UX research and strategy tool, we explored the reality that when you solve one problem, other problems are naturally...