The bathroom flaws that infuriate every designer
The problems plaguing the daily lives that most of us have stopped noticing.I paused, leaving the bathroom. Something strange was happening, but what was it?There was a woman in a wheelchair who had finished washing her hands. She seemed stuck, but she wasn’t stuck. She kept reaching and reaching, unable to get something, but what couldn’t she get?“Can I help you?” I mustered up the courage to ask, realizing she must think I’m the most awkward person just staring at this interaction.“I think” she reached a bit further, “I can get it.” With one large effort, she reached and finally grabbed a paper towel that was just out of reach.We looked at each other. My curiosity passed, and anger rose in its place.She smiled meekly. “They put the paper towels just out of reach.”https://medium.com/media/93c9edb8c5cbea26cdacdae5f39c5153/hrefToday, this memory flashed through my mind as I held my...
Topics: UX Research
Entities: UX Research